SlashBand FAQ – (Frequently Asked Questions)
Presently speeds are up to 200 meg/sec download and are faster cable.
Presently speeds are 200 meg/sec upload. Slashband upload speeds are the same as our download speeds. You will find that cable will often limit your upload speed to as low as 4 meg/sec. Slashband upload speeds can be up to 50x faster than cable at no extra charge.
Slashband Fiber Optic installs typically take a week or so from your initial OK to proceed with installation. The install day depends on picking a date that fits both of our schedules and having Miss Dig mark underground utility lines and obtaining road right-a-way permits where needed.
Yes and No. We leave the length of contract up to you. Some like to know what their budget will be in the near future and so they desire a contract of up to 2 years. Others like the freedom and choose no contract. That decision is yours and we will discuss your options upon signing up and activating your internet connection.
After installation, costs are $55 /mo with UNLIMITED data and video.
Slashband offers TV, Phone And Internet but not in the normal sense that is used for “bundle”. Both Internet and Phone are available through Slashband. TV is available through Dish Network or an online service such as Sling TV / Apple TV / or Sony Vue TV and is billed separately by each of these companies. If choosing Dish Network, we will still do the Dish install (as long as you sign up through us) and service your TV connection. Make sure you ask our Sales representative about their special installation deal if Dish Network and Internet are installed at the same time.
Slashband offers both Internet and Phone service. Phone can be added to your internet service for $30/month with unlimited calling in the USA. In most cases, your present phone number can be transferred to your new Slashband Internet service.
The amount of your savings depends on the type of service you presently have. Once we have completed our initial interview we can more accurately provide cost savings. Recently we just had a customer who had internet, two phone lines and a fax line and we were able to save him over $40/month. Your savings will depend on evaluating your current internet/phone setup.
We all know how cable likes to raise prices year after year so we at Slashband try hard to keep our internet affordable for our customers. As much as we do not want, there are circumstances from time to time when we are forced to raise prices because our costs rise more than we can absorb. Even during those times we will raise prices only as necessary to offset operating costs. You will never see us raise your cost $20-50 a month as cable does.
Slashband Fiber Optic Internet is better than Cable. One reason is because we are a smaller company and have a direct fiber optic connection (1 hop) to the internet in Chicago meaning it is less likely to have something go wrong. Cable companies on the other hand, go through many links (many hops) because their service area is so large and they go so many directions that there are many potential problem areas that can cause internet and phone outages. Slashband also has a second fiber optic direct link to the internet to Southfield MI, making Slashband hands down, the most dependable Fiber Optic Internet Network in Northern Michigan.
Yes, Yes, Yes!!! Slashband has some of the lowest ping times in the industry and is ideal for gaming. Ping time is the amount of time it takes for your information to reach it’s destination and return. The lower the ping time, the faster and better the service. Slashband has ping times across our network is as low as 1 millisecond. Compare that to Satellite internet which has ping times that average around 800 milliseconds or more. Gaming on Slashband Fiber Optic Internet is second to none!
No. You can say goodbye to download and upload limits with Slashband Internet. We have absolutely no limit to how much you can use the internet. All we can say is Enjoy, enjoy, enjoy!
Because of our direct link (1hop) to the internet Slashband Fiber Optic Internet is the most dependable Internet anywhere. Everything is brand new and state of the art with very little to go wrong.
Slashband has technical support 24/7. Our local office is open from 8am-6pm Monday-Friday and is staffed with the best technical support guys in the industry to help you with your internet connection.
Yes, Slashband Internet works with every media device presently on the market. However, you will need a wireless router to be able to connect your media device to the internet in order to stream content.
Once we receive your OK to proceed with installation we will contact MissDig to mark all present utilities and obtain any permits necessary for installation of your service. Once MissDig has marked utilities and we have received permits, we will install the Slashband fiber optic line to the agreed upon location and mount our small box on the exterior of your building. An Ethernet line will then be run into your location to your computer or router and after the final installation is complete, your system will be tested to make sure your internet if functioning properly.
A wireless router will be needed if you will want to hook up more than one device. You may purchase your own router and have it available during installation or we can lease you a router starting at 4.95/mo.
Presently speeds are up to 75 meg/sec download and are faster then most cable connections.
Presently speeds are up to 25 meg/sec upload. Slashband upload speeds are much faster than cable. You will find that cable will often limit your upload speed to as low as 4 meg/sec. Slashband wireless upload speeds are up to 5x faster than cable at no extra charge
Wireless installs can typically be installed within a day or two. During the summer months when we are busiest it may take up to a week because of our busy schedule and finding a time that fits both your and our schedule.
Yes and No. We leave the length of contract up to you. Some like to know what their budget will be in the near future and so they desire a contract of up to 2 years. Others like the freedom and choose no contract. That decision is yours and we will discuss your options upon signing up and activating your internet connection.
After installation, costs are $55 /mo with UNLIMITED data and video.
Slashband offers TV, Phone And Internet but not in the normal sense that is used for “bundle”. Both Internet and Phone are available through Slashband. TV is available through Dish Network or an online service such as Sling TV / Apple TV / or Sony Vue TV and is billed separately by each of these companies. If choosing Dish Network, we will still do the Dish install (as long as you sign up through us) and service your TV connection. Make sure you ask our Sales representative about their special installation deal if Dish Network and Internet are installed at the same time.
Yes, Slashband offers Phone service along with the Internet. Phone service can be added to any internet service for $30/month with unlimited calling in the USA.
The amount of your savings depends on the type of service you presently have. Once we have completed our initial interview we can more accurately provide cost savings. Recently we just had a customer who had internet, two phone lines and a fax line and we were able to save him over $40/month. Your savings will depend on evaluating your current internet/phone setup.
We all know how cable likes to raise prices year after year so we at Slashband try hard to keep our internet affordable for our customers. As much as we do not want to, there are circumstances from time to time when we are forced to raise prices because our costs rise more than we can absorb. Even during those times we will raise prices only as necessary to offset operating costs. You will never see us raise your cost $20-50 a month as cable does.
Slashband Wireless Internet is better than the competition. One reason is because we are a smaller company and have a direct wireless link (1 hop) to the internet in Chicago meaning it is less likely to have something go wrong. Cable companies on the other hand, go through many links (many hops) because their service area is so large and they go so many directions that there are many potential problem areas that can cause internet and phone outages. Slashband continually upgrades their equipment and firmware to the newest and most dependable, making Slashband hands down, the most dependable Wireless Internet Network in Northern Michigan. We earn our stripes every day as your Internet Service Provider.
Yes, Yes, Yes!!! Slashband has some of the lowest ping times in the industry and is ideal for gaming. Ping time is the amount of time it takes for your information to reach it’s destination and return. The lower the ping time, the faster and better the service. Slashband has ping times across our network is as low as 1-4 milliseconds. Compare that to Satellite internet which has ping times that average around 800 milliseconds or more. Gaming on Slashband Fiber Optic Internet is second to none!
No. You can say goodbye to download and upload limits with Slashband Internet. We have absolutely no limit to how much you can use the internet. All we can say is Enjoy, enjoy, enjoy!
Because of our direct link (1hop) to the internet, Slashband Wireless Internet is one of the most dependable Internet connections around. We have found that our up time is over 99% of the time.
Slashband has technical support 24/7. Our local office is open from 8am-6pm Monday-Friday and is staffed with the best technical support guys in the industry to help you with your internet connection.
Yes, Slashband Internet works with every media device presently on the market. However you will need a wireless router to be able to connect your media device to the internet in order to stream content.
Once we receive your OK to proceed with installation we will contact you and set a time and date for installation of your service. Once we arrive for installation we will first review with you the location inside your home/business where you want the internet installed.
We will then test to find the best location with the best signal for your internet. We will then mount the radio/antenna at the best location and run cabling to your computer or router and after the final installation is complete, your system will be tested to make sure your internet if functioning properly.
A wireless router will be needed if you will want to hook up more than one device. You may purchase your own router and have it available during installation or we can lease you a router starting at 4.95/mo.